Privacy Policy

Information you provide directly, such as name, company, email address, target market, expected purchase volume, packaging needs, and messages sent through the contact form.

Technical and usage information, such as device type, browser, approximate region, referring pages, pages viewed, and cookie or similar technology data used to keep the site secure and understand performance.

We use inquiry information to respond to quote requests, evaluate cooperation opportunities, prepare samples, and communicate about BM matcha products and services.

We use technical information to operate, protect, troubleshoot, and improve the website experience across markets and devices.

We do not sell personal information. We may share necessary information with service providers that support hosting, analytics, email, logistics, compliance, or customer communication.

We may disclose information when required by law, to protect rights and safety, or to complete a business transfer such as a merger, financing, or restructuring.

The website may use cookies or similar technologies for security, preferences, analytics, and performance measurement.

You can adjust browser settings to block or delete cookies, though some site functions may not work as expected.

We keep information only as long as reasonably needed for inquiry handling, business records, legal obligations, and security purposes.

Because this site serves international customers, information may be processed in countries or regions outside your location. We use reasonable administrative and technical measures to protect it.

Depending on your location, you may request access, correction, deletion, restriction, or objection to certain processing of your personal information.

To make a request, contact Balance Master through the website contact channel and include enough detail for us to identify the relevant inquiry.